“Managing e-mail servers can require many IT staff hours for both scheduled and unscheduled tasks such as monitoring server operations; installing e-mail, antispam, and antivirus updates; and supporting mobile users. Azaleos' managed messaging appliance and service help companies control messaging environments and related costs.” - Mark Levitt, VP for Collaborative Computing, IDC More
Exchange Network Engineer - Nightshift
Job type: Full Time
Job Detail/Instructions:
Exchange Network Engineer - Nightshift
Job Summary:
As a part of the 24x7 monitoring and management team, The Exchange Network Engineer - Nightshift will assist in the monitoring, troubleshooting, support and reporting of Azaleos Oneserver customer network environments.
Responsibilities:
Monitor multiple customer networks and systems
Proactively contact customers in the event of a problem
Troubleshoot and assist customers to perform any remediation steps necessary when problems are realized
Deploy patches to multiple customer networks
Aid in the stability testing of prerelease patches
Performing system health checks
Required Qualifications:
Call center /Customer Service experience
Must have excellent customer service skills working in a call center
Experience must demonstrate outstanding support and service
Troubleshooting skills and experience
Must have proven track record of troubleshooting complex issues including directory synchronization, mail routing, etc for Windows Server OS, overall network performance/connectivity
Computer skills and knowledge
Networking topology and connectivity understanding (TCP/IP)
Strong Microsoft Windows and Office skills/experience
Strong Exchange Server skills including related areas as they pertain to managing an Exchange environment:
Experience with SMTP, Relay hosting and Internet messaging environments
Windows Patch Management
Administering MS Exchange 2003 mailbox, calendar, public folder and conferencing services
Disaster recovery operations and backup procedures
Exchange plug-ins and third party applications (Anti-virus, Anti-SPAM)
Active Directory DNS infrastructure management
Good understanding of switching and routing
Ability to work in a 24x7 department
Must be able to work alone and as a part of a team
Ability to work a 4 day workweek (12 hour days)
Ability to work overnight shifts and on weekends
Schedule:
Saturday, Sunday, Monday 6pm - 6am
Tuesday 6pm - 10pm
Wednesday - Friday off
Desired Qualifications:
Microsoft Certified Systems Engineer (MCSE 2000/2003) preferred (Concentration in Messaging)
Architecture and integration of messaging solutions
Wireless e-mail services
Development and maintenance of systems architecture and operations documentation
RIM Blackberry server and device support
Automation/Coding/Scripting skills
Exchange 5.5 to Exchange 2003 migration experience
Lotus Notes to Microsoft Exchange migration experience Global directory synchronization
Experience with migration tools
Email Archiving
SAN Storage
To apply for this position, please send your resume and interest to [email protected]
